Return & Refund Policy – KidsWear Garments
Return Eligibility
We offer returns only under specific conditions. You may request a return within 7 days of receiving your order if:
- The item is defective or damaged
- You received the wrong product
To be eligible for a return, the item must be:
- Unused and unworn
- In original condition with all tags attached
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Cases
- Change of mind or dislike of product
- Size issues (please check size chart before ordering)
- Requests made after 7 days of delivery
- Used, washed, or damaged items by the customer
Return Process
To initiate a return, contact us on WhatsApp at 03042514344 and provide your order number along with clear images of the issue.
Returns sent without prior approval will not be accepted.
Refund Policy
We do not offer cash refunds in most cases.
- If your return is approved, you will receive a replacement product
- In rare cases where a replacement is not available, a store credit may be issued
Shipping Costs
- If the issue is on our side (wrong or defective item), we will cover the return shipping cost
- In all other cases, the customer is responsible for return shipping charges
Inspection & Approval
Once we receive your returned item, it will be inspected. If approved, we will process your replacement or store credit within a few working days.
Contact Information
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WhatsApp: 03042514344
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Email: kidsweargarments.pk@gmail.com